‘’Network Home Services Gains Real-Time Visibility with TitanSigma‘’

About the Company🔗

Network Home Services is a Sydney-based group bringing together plumbing, electrical, and HVAC companies under one platform. With a team of 60 field technicians and 20 office staff, the company offers residential and strata maintenance services. With a strong focus on operational efficiency, data visibility, and customer experience, Network Home Services strives to make sure that every job, from initial booking to final billing, is designed to run seamlessly.

The Challenge: Manual Data Processes and Delayed Insights🔗

As Network Home Services grew and began integrating multiple brands, accessing timely performance data became increasingly difficult. The team relied on manual exports from ServiceTitan, spreadsheets, and one-off dashboards that weren’t synced. This fragmentation made it nearly impossible to track critical daily metrics, such as CSR conversion rates, sales, and cancellations, in real-time.

Angela Kidd, Technology & Information Manager at Network Home Services, recalls:

“Our data was scattered and delayed. We couldn’t make timely decisions, and our reporting process had become unmanageable.”

The Tipping Point🔗

Faced with the challenges of rapid expansion through business acquisitions, Network Home Services recognized the need to move away from inefficient manual reporting. Their main objective was to enhance transparency across departments and boost team motivation by displaying live performance data on office screens.

Achieving this required automating the data extraction process from ServiceTitan and building visual, low-maintenance dashboards for key performance indicators (KPIs). As a result, the company began searching for a cutting-edge platform capable of meeting these critical requirements.

The Previous Setup🔗

The team initially relied on ServiceTitan's native dashboards, supplemented by Excel and PowerPoint presentations.

However, this method proved restrictive: It was tied to ServiceTitan's fixed report formats and necessitated constant manual updates. The dashboards lacked the scalability for real-time performance tracking and were not optimized for display on large screens.

With this initial setup, updating key metrics became a time-consuming, error-prone, and unsustainable weekly burden. The team realized that what had worked for them in the past was no longer effective as they had become a fast-growing, multi-brand organization.

Why Network Home Services Chose TitanSigma🔗

Facing the need for a rapid solution, the team quickly ruled out in-house development, which would require significant time and engineering resources that the company could use elsewhere. Existing market offerings also fell short, as they failed to provide the speed, flexibility, and significantly reduced operational burden that they sought.

During this evaluation, TitanSigma emerged as a reliable, no-code option for directly connecting ServiceTitan’s API to live dashboards. According to Angela, two factors made TitanSigma stand out:

1. Ease of Use: The platform allows for visual query-building and seamlessly delivers data into Metabase.
2. Exceptional Support: TitanSigma's team provided hands-on, responsive, and collaborative implementation support.

"TitanSigma made it possible for us to automate our business data without writing a single line of code," she noted. "The support team felt like an extension of our own business."

Implementation🔗

The implementation process was fast and frictionless.

Within just a few days, Angela collaborated with TitanSigma’s team to integrate the ServiceTitan API and design custom data flows for key metrics, including total sales, CSR conversion rates, and call volume.

“It was incredible how quickly we were streaming live data without writing any code,” Angela notes.

The Outcome🔗

The results were immediate upon implementation:

• Manual reporting eliminated. Several hours per week of manual data compilation were replaced by automated, real-time dashboards.
• Enhanced visibility and accountability. Key metrics now display on screens in various departments, enabling CSRs, DSRs, and managers to monitor performance throughout the day.
• Improved accuracy and productivity. Data is always up-to-date, reducing administrative overhead and minimizing human error.

TitanSigma has transformed how Network Home Services manages and visualizes its data. The company now operates with real-time operational awareness, aligning teams around shared performance goals and enabling faster, data-driven decisions.

What’s Next🔗

Looking ahead, Network Home Services plans to expand its use of TitanSigma  and incorporate more of its capabilities by:

• Integrating additional ServiceTitan data points, such as form submissions and financial metrics.
• Connecting multiple tenancies for partner brands.

Angela envisions TitanSigma becoming “the backbone of our live performance dashboards across all divisions of Network Home Services.”