Before TitanSigma, our reporting process simply couldn’t keep up with the
pace of our operations. We were managing several brands under one group,
yet our data lived in spreadsheets, static dashboards, and manual
exports that were always a step behind. Our teams needed real-time
visibility to make confident, same-day decisions, but the tools we had
just weren’t built for that level of responsiveness.
TitanSigma changed everything within days. We connected our ServiceTitan
data, designed the flows we needed, and immediately began streaming live
metrics into our dashboards without writing code. For the first time,
our CSRs, dispatchers, and managers could see accurate performance data
throughout the day instead of waiting for weekly updates.
What stands out most is how easy TitanSigma is to use and how supportive the
team has been. It has become the foundation of our live operational
reporting.
Before TitanSigma, our ops and finance teams lived in completely different
worlds. ServiceTitan told one story, QuickBooks told another, and my
team spent hours every week reconciling the two. Nothing ever matched on
the first try. We were constantly chasing down missing job costs,
revenue misallocations, and clearing up mistakes from manual CSV
exports.
With TitanSigma, the integration between ServiceTitan and our accounting
system finally feels seamless. Job costing updates instantly, technician
revenue flows cleanly into the P&L, and payroll data lands exactly where
it should. Best of all, we didn’t need a data engineer or a six-month
project plan to implement it.
TitanSigma synced everything in days. The biggest win is trust. For the first
time, our operations leaders and finance team are looking at the same
numbers and making decisions without arguing over whose spreadsheet is
right. TitanSigma has become our shared source of truth.
As a multi-location contractor operating in four states, we always
struggled with fragmented reporting. Each branch had its own
ServiceTitan account, its own naming conventions, its own quirks. Any
time we needed cross-location visibility, we had to export four
different data sets, normalize them manually, and hope nothing broke in
the process. It was slow and impossible to scale.
TitanSigma finally solved the problem we’ve been wrestling with for years. It
pulls data from every ServiceTitan instance we own, providing a combined
view of the business. I can compare technician performance across
locations, identify bottlenecks that were invisible before, and develop
branch-specific strategies for improvement.
What impressed me most was how fast it worked. We didn’t need to rebuild
our systems or hire analysts. TitanSigma stitched everything together with
almost no effort on our side. It’s the closest thing to real
multi-location reporting we’ve ever had.
Our leadership team lives inside dashboards. The problem was that
getting data into those dashboards took forever. Every Monday, our
analysts spent hours exporting data from ServiceTitan, cleaning it in
spreadsheets, and pushing everything into Looker Studio. By the time the
reports were ready, half the numbers were already out of date.
TitanSigma changed that overnight. Once our data was unified, it flowed
straight into Power BI in real time. We didn’t have to touch Excel,
write scripts, or manage pipelines. We just connected TitanSigma to our BI
tool, selected the metrics we wanted, and the dashboards started
updating automatically.
The impact has been huge. Managers now see daily technician performance
before morning dispatch. Finance can view up-to-the-minute revenue. Our
CEO finally has a single place to check the overall health of the
business. TitanSigma gave us the dashboards we always wanted without any of
the complexity.