From Missed Follow-Ups to $10K Jobs with Dane Boulter
Dane Boulter of Lowry Doors shares what AI adoption really looks like — the wins, the failed experiments, and the $10K follow-ups hiding in plain sight.
About This Episode
In the second episode of the AI in Trades Podcast, Mustafa speaks with Dane Boulter, Director of Technology and Financing at Lowry Doors, about what AI adoption looks like inside a long-established, family-operated trade business.
Dane shares how Lowry Doors moved beyond legacy software and began experimenting with tools for automated follow-up, AI voice agents, technician scorecards, reporting, and customer communication. Some initiatives delivered clear results, including recovering previously overlooked opportunities worth thousands of dollars. Others revealed the risks of adopting AI without sufficient configuration, oversight, or employee buy-in.
The conversation explores how AI can give smaller trade businesses capabilities they may not have the resources to build internally. Rather than simply replacing employees, it can handle important work that often falls through the cracks, from marketing and reporting to sales support and back-office administration.
Dane also discusses customer trust, inaccurate AI-generated information, workforce concerns, and why contractors need a clear purpose before introducing new technology.
Chapters
- 00:00 Introduction
- 00:25 Dane Boulter's journey at Lowry Doors
- 03:01 Modernizing a four-generation family business
- 05:01 Why contractors cannot afford to ignore AI
- 06:02 Getting employees to accept new technology
- 08:00 What went wrong with Lowry Doors' AI voice agent
- 11:42 How automated follow-up produced $10K jobs
- 14:01 Using AI to support technician sales
- 16:28 Technician scorecards and recording concerns
- 19:46 How customer use of AI affects contractors
- 24:23 Using AI to fill operational gaps
- 27:29 Which accounting functions AI has replaced
- 31:00 How past industry shifts compare with AI
- 33:15 Using AI to help customers solve simple problems
- 36:33 ChatGPT, Gemini, Atlas, and Dane's AI toolkit
- 38:00 Closing thoughts
About the Guest
Dane Boulter is the Director of Technology and Financing at Lowry Doors, a family-operated garage door company based in Utah. After beginning his career in the field, Dane moved into management and became deeply involved in ServiceTitan, reporting, operational technology, and AI adoption.
About AI in Trades
AI in Trades is a podcast from Peaka exploring how artificial intelligence is changing home services, field service operations, contractor growth, and the future of work in the trades. Each episode features operators, technology leaders, and business owners discussing practical ways AI is showing up in the field, in the office, and across trade businesses.
