From Missed Follow-Ups to $10K Jobs with Dane Boulter
Dane Boulter of Lowry Doors shares what AI adoption really looks like: the wins, the failed experiments, and the $10K follow-ups hiding in plain sight.
About This Episode
Dane Boulter, Director of Technology and Finance at Lowry Doors, joins Mustafa on the AI in Trades Podcast to talk about what AI adoption really looks like inside a four-generation, family-run trade business.
Dane walks through what worked (automated follow-up that surfaced thousands of dollars in overlooked opportunities) and what didn't, including an AI voice agent that went live before it was ready. The thread running through both is that results depend on configuration, employee buy-in, and having a clear reason to implement before you start.
He also gets into the broader opportunity. AI handling the work that falls through the cracks (reporting, marketing, back-office admin) lets smaller contractors punch above their weight without adding headcount.
Chapters
- 00:00 Introduction
- 00:25 Dane Boulter's journey at Lowry Doors
- 03:01 Modernizing a four-generation family business
- 05:01 Why contractors cannot afford to ignore AI
- 06:02 Getting employees to accept new technology
- 08:00 What went wrong with Lowry Doors' AI voice agent
- 11:42 How automated follow-up produced $10K jobs
- 14:01 Using AI to support technician sales
- 16:28 Technician scorecards and recording concerns
- 19:46 How customer use of AI affects contractors
- 24:23 Using AI to fill operational gaps
- 27:29 Which accounting functions AI has replaced
- 31:00 How past industry shifts compare with AI
- 33:15 Using AI to help customers solve simple problems
- 36:33 ChatGPT, Gemini, Atlas, and Dane's AI toolkit
- 38:00 Closing thoughts
About the Guest
Dane Boulter is the Director of Technology and Finance at Lowry Doors, a family-operated garage door company based in Utah. After beginning his career in the field, Dane moved into management and became deeply involved in ServiceTitan, reporting, operational technology, and AI adoption.
About AI in Trades
AI in Trades is a podcast from Peaka exploring how artificial intelligence is changing home services, field service operations, contractor growth, and the future of work in the trades. Each episode features operators, technology leaders, and business owners discussing practical ways AI is showing up in the field, in the office, and across trade businesses.
